Grief Support Chat

Someone to talk to who understands

A private, text only chat with a real person, for the days when it feels like nobody around you gets it.

Join the waitlist

Free to join. You pay nothing until you choose a time.

What this is, and what it isn’t

This is a supportive conversation with someone who understands how much a pet can mean. It is not therapy or counselling, and it is not an emergency service.

If you are in danger, or thinking about harming yourself, please contact your local emergency number or a crisis line in your country right now. Find a helpline in your country.

What a chat is like

Text only

No calls and no video. Just you, a keyboard, and someone who listens. Type as much or as little as you want.

At your pace

Cry, vent, tell the story of their last day, or take a long pause. Nobody will tell you how long grief should take.

A real person

You will be talking with a real person, never a bot. Luna, our AI companion, is still free and always there. This is for the times you want a human.

Private

What you share stays with us. We do not pass it on, and we never use it in our content.

Choose what fits

These are prices for our first small group. Spaces are limited so every chat feels unhurried.

One chat

For a hard day, or a hard moment.

$15per 60 minute chat

  • A 60 minute text chat at a time that works for you
  • Book again whenever you need to
  • No subscription and no commitment

Join the waitlist

A week of support

For the first hard week, or any week that feels too heavy.

$60for 6 days, 1 hour each day

  • A 60 minute text chat every day for 6 days
  • The same person beside you through the hardest stretch
  • $10 per chat instead of $15
  • Need to move a day? Tell us and we will find another time

Join the waitlist

How it works

  1. Join the waitlist. It is free, and you pay nothing now.
  2. We email you with available times, chosen to suit your time zone.
  3. Confirm your time and pay securely.
  4. Meet in a private text chat. No calls, no video, no pressure.

Join the waitlist

Tell us a little about what you need. We usually reply by email within 2 days.

Name
Best times to chat
I understand this is a supportive chat, not therapy or emergency help

We only use your details to contact you about this. Read our privacy policy.

Things worth knowing

Is this therapy or counselling?

No. It is a supportive conversation, not therapy or counselling, and we cannot diagnose or treat anything. If you would like professional help, a licensed therapist is a good next step.

What if I feel unsafe or can’t cope?

Please contact your local emergency number or a crisis line straight away. This chat is not watched around the clock, so it cannot be used in an emergency. Find a helpline in your country.

Is it really just text?

Yes, always. No calls and no video. Many people find it easier to say the hard things when they can type them.

Where does the chat happen?

When your time is confirmed, we will email you exactly how to join.

Is it private?

Yes. We do not share what you tell us, and we do not use it in our content.

What if it isn’t right for me?

Tell us within 24 hours of your first chat and we will refund you, no questions asked.

What about my time zone?

Tell us where you are and when you are free in the form, and we will offer the closest times we have.

Where does the money go?

It pays for the time we spend with you, and it helps keep Paws In Our Hearts, including the free Memorial Wall, running.

You don’t have to carry this alone

Whether you join us for a chat or simply light a candle on the Memorial Wall, your love for them matters here.

Visit the Memorial Wall