Support Directory

People you can actually talk to.

Helplines and groups run by organisations who understand pet loss specifically. Most are free. None of them will tell you it was just a pet.

All countries United Kingdom United States Canada Australia New Zealand
If you're in crisis, don't wait on a queue. Several of these lines are volunteer-run with limited hours. If things feel urgent right now, our crisis page lists lines that are open around the clock.

Australia

Pets and People Pet Loss Support Line

Australia-wide
1300 431 450
Answered 24 hours; callback within 24 hours

The call is free, but you are connected to a private counsellor whose fees vary — these are discussed before you proceed. Their site also lists free and donation-based options.

Free

GriefLine

Australia-wide
1300 845 745
Every day, 8am – 8pm AEST

Free bereavement support of all kinds, including pet loss. Also runs online forums and support groups.

Free

Lifeline Australia

Australia-wide
13 11 14
24 hours, every day

Not pet-specific, but free and always open if grief becomes overwhelming.

Free

RSPCA — Grieving for a Lost Pet

Australia-wide
Online resource

Practical guidance on pet grief plus a list of Australian counselling lines.

Somewhere else in the world? There's no equivalent pet-specific network in much of Europe and elsewhere, but findahelpline.com lists free emotional support lines in over 130 countries, and APLB's online chat rooms are open to anyone. Your own vet is often the best first ask — many keep a list of local grief counsellors.

Hours change, especially at the university lines, which are staffed by students and go quiet over holidays. Every listing above links to its own site so you can check before you call.

Found something out of date, or know a service that should be here? Tell us and we'll update it.