Support Directory

People you can actually talk to.

Helplines and groups run by organisations who understand pet loss specifically. Most are free. None of them will tell you it was just a pet.

All countries United Kingdom United States Canada Australia New Zealand
If you're in crisis, don't wait on a queue. Several of these lines are volunteer-run with limited hours. If things feel urgent right now, our crisis page lists lines that are open around the clock.

New Zealand

Pets and People NZ

New Zealand-wide
0800 114 421
Answered 24 hours; callback within 24 hours

New Zealand's first dedicated pet loss line. The call is free; counsellor fees vary and are discussed first.

Free

Need to Talk? — 1737

New Zealand-wide
1737
Any time

Free call or text to speak with a trained counsellor about anything, including grief.

Free

Lifeline Aotearoa

New Zealand-wide
0800 543 354
24 hours, every day

Free and confidential. Not pet-specific.

Free

SPCA New Zealand

New Zealand-wide
0800 476 654
Office hours

Pet bereavement information and referrals to local support.

Somewhere else in the world? There's no equivalent pet-specific network in much of Europe and elsewhere, but findahelpline.com lists free emotional support lines in over 130 countries, and APLB's online chat rooms are open to anyone. Your own vet is often the best first ask — many keep a list of local grief counsellors.

Hours change, especially at the university lines, which are staffed by students and go quiet over holidays. Every listing above links to its own site so you can check before you call.

Found something out of date, or know a service that should be here? Tell us and we'll update it.