Support Directory

People you can actually talk to.

Helplines and groups run by organisations who understand pet loss specifically. Most are free. None of them will tell you it was just a pet.

All countries United Kingdom United States Canada Australia New Zealand
If you're in crisis, don't wait on a queue. Several of these lines are volunteer-run with limited hours. If things feel urgent right now, our crisis page lists lines that are open around the clock.

United Kingdom

Free

Blue Cross Pet Loss Support

Nationwide
0800 096 6606
Every day, 8:30am – 8:30pm

Free and confidential by phone, email or webchat. Email replies within 48 hours. Run by trained volunteers since 1994.

Free

Cats Protection — Paws to Listen

Nationwide
0800 024 94 94
Mon–Fri, 9am – 5pm (not bank holidays)

Free grief support for cat owners. Volunteer listeners rather than counsellors. Callback available if lines are busy.

Free

The Ralph Site

Online
Open all the time

Free moderated peer support forums, articles and chat. Set up by a vet after losing his own cat.

Free

PDSA — Bereavement Advice

Nationwide
0800 917 2509
Mon–Fri, 9am – 5pm

General pet health and bereavement advice. Can refer you on to Blue Cross for deeper grief support.

Free

Society for Companion Animal Studies

Glasgow / online
Email, office hours

Founded the UK pet loss support service in 1994. Offers referrals and professional training rather than a helpline.

Somewhere else in the world? There's no equivalent pet-specific network in much of Europe and elsewhere, but findahelpline.com lists free emotional support lines in over 130 countries, and APLB's online chat rooms are open to anyone. Your own vet is often the best first ask — many keep a list of local grief counsellors.

Hours change, especially at the university lines, which are staffed by students and go quiet over holidays. Every listing above links to its own site so you can check before you call.

Found something out of date, or know a service that should be here? Tell us and we'll update it.