Support Directory

People you can actually talk to.

Helplines and groups run by organisations who understand pet loss specifically. Most are free. None of them will tell you it was just a pet.

All countries United Kingdom United States Canada Australia New Zealand
If you're in crisis, don't wait on a queue. Several of these lines are volunteer-run with limited hours. If things feel urgent right now, our crisis page lists lines that are open around the clock.

Canada

Free

Ontario Veterinary College Pet Loss

Guelph, ON
(519) 824-4120 ext. 53694
Evenings during term — call to confirm

OVC Pet Trust also has free downloadable grief booklets and a video series.

Free

Ontario SPCA Pet Loss Bereavement Group

Ontario / online
(888) 668-7722
Scheduled virtual sessions

Free moderated online group, open to all ages. Covers anticipated loss as well.

Free

Wolfie's Wish

Online, Canada-wide
Scheduled virtual sessions

Free virtual support group with resources in English and French. Also makes anticipatory grief affirmation cards.

Free

Ontario Pet Loss Support Group

Ontario / online
Scheduled virtual meetings

Community-run. Phone support, virtual meetings and a Facebook group. Open beyond Ontario.

Pet Compassion Careline

Canada & US
1-855-245-8214
Via participating clinics

Offered through partner vet and aftercare clinics — ask your vet whether they participate.

Free

BC SPCA Pet Loss Referrals

Vancouver, BC
(604) 681-7271
Mon–Fri, 9am – 5pm PT

Not a helpline — refers you to vetted grief counsellors in BC.

Free

Humane Society of Canada

Toronto, ON
(416) 863-0111
Mon–Fri, 9am – 5pm ET

Signposting service — points you to local counsellors and groups.

Somewhere else in the world? There's no equivalent pet-specific network in much of Europe and elsewhere, but findahelpline.com lists free emotional support lines in over 130 countries, and APLB's online chat rooms are open to anyone. Your own vet is often the best first ask — many keep a list of local grief counsellors.

Hours change, especially at the university lines, which are staffed by students and go quiet over holidays. Every listing above links to its own site so you can check before you call.

Found something out of date, or know a service that should be here? Tell us and we'll update it.