Support Directory

People you can actually talk to.

Helplines and groups run by organisations who understand pet loss specifically. Most are free. None of them will tell you it was just a pet.

All countries United Kingdom United States Canada Australia New Zealand
If you're in crisis, don't wait on a queue. Several of these lines are volunteer-run with limited hours. If things feel urgent right now, our crisis page lists lines that are open around the clock.

United States

Free

ASPCA Pet Loss Support

Nationwide
(877) 474-3310
Hours vary — check before calling

One of the best known US pet bereavement lines. Also reachable by email.

Free

Iowa State University Pet Loss Hotline

Ames, Iowa
(888) 478-7574
Seven days a week, 6pm – 9pm CT

One of the few university lines open every day. Staffed by veterinary students.

Free

Tufts Cummings School Pet Loss Hotline

North Grafton, MA
(508) 839-7966
Mon–Thu, 6pm – 9pm ET

24-hour voicemail; calls returned during opening hours. Summer hours vary.

Free

Cornell University Pet Loss Support

Ithaca, NY
(607) 218-7457
Mon & Wed 6–9pm; Sat 12–3pm ET

Covers grief, anticipatory loss and euthanasia decisions. One of the oldest US university lines.

Free

UC Davis Pet Loss Support

Davis, CA
(800) 565-1526
Mon–Fri, 6:30pm – 9:30pm PT

Running since 1989. Monthly virtual support group on the third Thursday.

Free

Michigan State University Pet Loss

East Lansing, MI
(517) 432-2696
Tue, Wed & Thu, 6:30pm – 9:30pm ET

Run by MSU Veterinary Social Work. Remote support group meets twice monthly.

Free

University of Illinois C.A.R.E. Helpline

Urbana, IL
(877) 394-2273
Evenings during term — check schedule

Student volunteers supervised by a licensed psychologist.

Free

Washington State University Pet Loss

Pullman, WA
(509) 335-5704
Mon/Wed/Thu 6:30–9pm; Sat 1–3pm PT

Voicemail any time, returned as soon as possible.

Free

Ohio State University Pet Loss Support

Columbus, OH
(614) 292-1823
Mon, Wed & Fri, 6:30pm – 9:30pm ET

Voicemail returned during opening hours.

Free

University of Tennessee Pet Loss

Knoxville, TN
(865) 755-8839
Mon–Fri, 9am – 6pm ET

One of very few lines with daytime hours, which helps if evenings are hard.

Free

Virginia-Maryland College of Vet Medicine

Blacksburg, VA
(540) 231-8038
Tue & Thu, 6pm – 9pm ET

Voicemail outside hours. Serves Virginia and Maryland.

Free

Penn Vet Grief Support

Philadelphia, PA
(215) 746-8247
Evenings during term — check website

Staffed by social workers and students. Also refers to local grief counsellors.

Free

Association for Pet Loss and Bereavement

Online
Chat rooms open all the time

Moderated chat rooms and video support groups, plus webinars on anticipatory grief, euthanasia and children in grief. Free guest access.

Free

Lap of Love Pet Loss Support

Online
(855) 933-5683
Scheduled group sessions

Free virtual support groups run by a network of end-of-life veterinarians.

Free

Human Animal Bond Trust

Online
Every Thursday evening

Free weekly virtual group run by a licensed therapist. Going since 1988.

Free

Anti-Cruelty Society Pet Loss Group

Chicago / virtual
(312) 644-8338
Monthly, 6pm – 7:30pm CT

Free virtual group led by a licensed grief counsellor. Registration needed. Covers anticipatory grief too.

Free

PetFriends Pet Loss Support Line

New Jersey & beyond
(800) 404-7387
Check website for current hours

NJ callers: (856) 234-4688.

Free

SPCA of Texas Grief Counseling

Dallas, TX
(214) 461-5131
Business hours — confirm on site

Serves North Texas. Staffed by trained counsellors.

Somewhere else in the world? There's no equivalent pet-specific network in much of Europe and elsewhere, but findahelpline.com lists free emotional support lines in over 130 countries, and APLB's online chat rooms are open to anyone. Your own vet is often the best first ask — many keep a list of local grief counsellors.

Hours change, especially at the university lines, which are staffed by students and go quiet over holidays. Every listing above links to its own site so you can check before you call.

Found something out of date, or know a service that should be here? Tell us and we'll update it.